Returns Policy

At Ngayi, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our return policy is designed to make the return process as easy as possible.

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • The return must be initiated within 30 days of the purchase date.
  • Proof of purchase (receipt or order number) must be provided.

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at support@ngayi.com to obtain a Return Merchandise Authorization (RMA) number.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@ngayi.com.

Shipping Costs

  • Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Exchanges: If the exchange is due to our error (e.g., you received a defective or incorrect item), we will cover the shipping costs for the replacement item.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at support@ngayi.com.

9. Contact Us

If you have any questions about our return policy, please contact us at:

Our Brand Values

  • Authenticity

    Authenticity

    We believe that beauty should be a celebration of your true self. That's why every product we offer is carefully crafted using time-honored Ayurvedic principles, designed to cater to all hair types We celebrate the unique beauty of every individual and embrace the power of authenticity.

  • Transparency

    Transparency

    We believe in honest product labeling, clear ingredient lists, and complete openness about our sourcing and manufacturing processes. We want you to make informed choices for your hair care, so you can trust what you're putting on your precious locks.

  • Community Development

    Community Development

    Beyond hair care, we're dedicated to making a positive impact on the world around us. Our commitment to community development extends to our mission to uplift and empower communities through sustainable practices, ethical sourcing, and fair trade partnerships. With every purchase you make, you're not just investing in your hair; you're investing in a brighter future for the communities we touch.