Delivery Policy

At Ngayi, we strive to deliver your purchases in a timely and efficient manner. This delivery policy outlines our shipping procedures, timelines, and costs to ensure a smooth delivery experience for our customers.

We offer delivery to the following locations:

  • Domestic: Within the United Kingdom
  • International: Selected countries (please check during checkout for availability)

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

4. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The delivery estimates are as follows:

  • Standard Shipping (Domestic): 2-5 working days
  • Standard Shipping (International): Up to 14 working days

Delivery delays can occasionally occur, especially during peak seasons or due to unforeseen circumstances.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Ngayi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Ngayi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Changes to This Policy

Ngayi reserves the right to modify this delivery policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Contact Us

If you have any questions about our delivery policy, please contact us at